Shipping Policy

Sew Extra™ Couture Hair

Last Updated: October 24, 2026

At Sew Extra™ Couture Hair, we believe the experience of working with our brand should reflect the same care and attention to detail that goes into curating our collections.

We thoughtfully prepare each order, carefully package it, and ship it with care for the professionals who trust us with their clients’ hair.

Please review our shipping policies before placing your order.

1. Order Processing

Orders are processed during regular business days, Monday through Friday, excluding U.S. federal holidays.

In-stock products are generally prepared for shipment within [1–3 business days] after payment has been received and the order has been confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing times are separate from shipping transit times.

During collection launches, promotional periods, or periods of increased order volume, additional processing time may be required.

2. Shipping Within the United States

Sew Extra™ Couture Hair currently offers shipping to [the contiguous United States / all 50 U.S. states].

Available shipping methods and applicable shipping charges are displayed at checkout.

Shipping rates may vary based on the order’s destination, package weight, selected shipping method, and applicable carrier charges.

Once an order has been shipped, estimated delivery times are determined by the shipping carrier.

Please understand that carrier delivery estimates are not guaranteed unless expressly stated.

3. Expedited Shipping

Expedited shipping may be available for select in-stock products.

Selecting an expedited shipping method does not shorten the time required to process or prepare an order.

We encourage extension specialists to place orders with sufficient time before scheduled client appointments.

If you have an upcoming application or a time-sensitive order, please get in touch with us before purchasing to discuss product availability and shipping options.

4. Made-to-Order & Specialty Products

Certain Sew Extra™ Couture Hair products, including specialty textures, custom colors, select lengths, and other made-to-order offerings, may require additional preparation or production time.

Estimated timelines will be communicated through the product listing, order confirmation, or direct correspondence.

These timelines may vary depending on product specifications, availability, and sourcing requirements.

Made-to-order and specialty products are not subject to standard in-stock processing timelines.

If your order contains both in-stock and made-to-order items, the products may ship together once the entire order is ready unless separate shipping arrangements have been confirmed.

5. Order Confirmation & Tracking

Once your order has been placed, you will receive an order confirmation at the email address provided during checkout.

When your order ships, tracking information will be provided when available.

Please allow time for the shipping carrier to update its tracking system.

An order confirmation indicates that your order has been received. It does not necessarily mean that your order has shipped.

6. Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible.

We will make reasonable efforts to accommodate address corrections before shipment. However, changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

7. Delivery Delays

Although we take care to prepare and dispatch orders promptly, shipping delays may occasionally occur due to circumstances outside our control.

These may include carrier disruptions, severe weather, holidays, transportation delays, or other unforeseen circumstances.

We cannot guarantee delivery on a specific date unless that commitment has been expressly confirmed.

We recommend scheduling client applications only after the required hair has been received and inspected.

8. Lost, Missing, or Damaged Shipments

If your order arrives with visible shipping damage, please retain the original packaging and contact us promptly.

For missing or potentially lost shipments, we recommend first reviewing the carrier’s tracking information and checking with anyone who may have accepted the delivery.

If the issue remains unresolved, please get in touch with us at support@sewextracouture.com with your order number and relevant details.

We will assist in reviewing the shipment information and, where appropriate, coordinating with the shipping carrier.

Claims involving lost, missing, or damaged packages will be reviewed individually in accordance with applicable law and carrier requirements.

9. International Shipping

At this time, Sew Extra™ Couture Hair offers international shipping to select destinations.

If international shipping is available, customers may be responsible for applicable customs duties, import taxes, brokerage fees, and other charges assessed by the destination country.

These charges are separate from the product investment and shipping charges unless otherwise indicated at checkout.

10. Returns & Exchanges

Shipping-related concerns and requests for returns or exchanges are subject to our separate Return & Exchange Policy.

Please review that policy before purchasing, particularly when ordering specialty textures, custom colors, or made-to-order products.

11. Customer Support

We understand that professional extension orders often involve careful planning around client appointments.

If you have questions regarding availability, processing timelines, or an existing shipment, we welcome you to contact us.

Sew Extra™ Couture Hair
Customer Support: support@sewextracouture.com
Website: www.sewextracouture.com

Couture Begins With Customization.